Only what you voluntarily submit through the intake form: store type, Team ID or Play Console email, issue description, since-when, and any screenshot or PDF you choose to upload. Submissions open your mail client and are sent directly to us — no third-party form backend.
The site uses browser localStorage to remember your language preference (English / 中文). This data stays on your device; we cannot read it.
Card payments are processed by Stripe, Inc. KappS does not store full card numbers. Stripe's privacy policy applies to payment data.
Information involved in your inquiry and service delivery is retained only while the service relationship is active. After the engagement ends — or at your request — we delete it within a reasonable period.
When you ask us to handle a platform verification (developer identity verification / KYC, address PIN verification, or tax information such as W-8BEN / TIN), we receive the material required to complete it: for example the name and number on a government-issued ID, date of birth and expiry, the ID image, a proof of address (utility bill or bank statement), business registration documents, and the account or case identifiers needed to file the request.
It is used only for the verification you asked us to handle: preparing the material, submitting it through the platform's official channel, and reporting the outcome back to you. We do not use it for marketing, we do not sell it, we do not share it with other clients or unrelated third parties, we never use another person's documents, never submit false information, and never ask you to fabricate a document.
Storage and deletion: verification material is stored with restricted access and kept only while the case is open plus the follow-up window required for any appeal, after which it is deleted. You can ask us to delete it at any time via help@kapps.store and we will act within a reasonable period; while a case is still open we may need to keep a minimal record to continue handling it.