KappS provides professional app-store services: global publishing (Launch), emergency recovery / appeals (Recover), and store compliance (Compliance). Scope and fees are those confirmed in writing; prices shown on this site are starting points.
Email Help@KappS.Store with the payment date, amount, and reason. We respond within 2 business days.
Unused prepaid fees are refundable in full to the original payment method.
Diagnostic fees (e.g. the Recover diagnostic pack) are non-refundable once the diagnosis has been delivered, unless we agreed in writing that they convert as credit toward later work.
Success fees are charged only when the agreed outcome happens (payout received or account restored). If the outcome does not happen, the success fee is not due and is refunded if already collected.
If the first rejection is our paperwork miss (Data Safety errors, missing tester evidence), we fix it free until approval — that is the remedy, not a cash refund. Rejections caused by the app's own content are outside Launch refund scope and can be handled under Recover.
After work is delivered as agreed, there is no refund for a change of mind, except where required by law.
Approved refunds are returned to the original payment method via Stripe, typically 5–10 business days after we approve. Currency is the one charged.
Please contact us first at Help@KappS.Store so we can resolve it.